Terms & Conditions

  

 

Terms & Conditions

 

In the following conditions the “Company” means Pomegranate Interiors and the “Customer” means the person buying the product from the ‘Company’.

 

Headings The headings of these conditions are intended for reference only and will not affect the construction of these conditions

 

Representations No statement, description, warranty condition or recommendation contained in any catalogue, price list or advertisement or communication or made verbally by any agents of employees of the Company shall be construed to enlarge, vary or override in any way thereof any of these conditions. Any typographical or clerical or other error or omission in any sales literature, quotation, pricelist, acceptance of offer, invoice or other document or information issued by the company shall be subject to correction without any liability on the part of the Company.

 

Customer obligations – the Customer is responsible for the accuracy of all the terms of the order including all specifications and measurements referred to and the Customer confirms that it has checked all such specifications and measurements. The Customer shall supply the company with any information required to enable the Company to do the work. It remains the customer’s responsibility to insure the goods against all usually insurable risks from the time that the goods are delivered to the Customer. The Customer is liable for any loss or extra cost incurred by the Company thought the Customers instructions or lack of instructions or through failiour or delay including construction delays on building sites or in taking delivery or through any acts or default on the part of the Customer. It is the customer’s responsibility, regardless of delivery address, to ensure that the goods are ordered and are of satisfactory quality. The Customer must:

1.     Ensure that the goods are of an acceptable quality

2.     Check the quantity of received goods is correct

3.     Ensure correct identification or face and reverse of fabric

 

In the event of any discrepancy what-so-ever, the Customer must notify the company within 7 days of arrival of consignment and before the goods are processed in any way. Otherwise no responsibility can be accepted for any claims.

 

It is the responsibility of the Customer to instruct the Company of any additional fireproofing or higher rub test on upholstery fabric that may be required to meet special regulations relating to particular usages of property. If the Customer does not supply this information in writing with the order, goods will be supplied to meet normal domestic regulations.

 

The Goods – The quantity and description of the goods shall be set out in the Company’s quotation. The company may make any changes in the specification of goods that do not materially affect their quality or performance required to conform with any applicable statutory requirements where the goods are supplier to the company’s specification. Goods are sold on the clear understanding that exact matching between batches or co-ordinating products cannot be guaranteed. The company’s goods are intended for use in a domestic environment and are designed to assist in meeting the requirements of current legislation for contract furniture. If the Company’s upholstered goods are intended to be used in a contract environment the customer, when placing an order, must notify the company accordingly to enable appliance with the requirements of the Furniture and Furnishings (fire) (safety) regulations 1988 and/or other appropriate legislation. Photographs and samples are for illustrative purposes only and may not exactly match the product itself. The Company reserves the right to with hold any product at any time. Seconds or ex-show house furnishings as sold as seen and the Company cannot be held liable for the quality thereof.

 

Price and Payment – Quotations are submitted subject to prices pertaining at the date of quotation preparation. The Company will honour any quotation if accepted within 3 months of such preparation. The price shall be the price contained in the quotation subject to any variation requested by the customer. Any alteration to the specification of the work set out in the quotation by the customer will be accepted by the Company on the basis that this work is an extra and will be charged for as such. Unless the quotation brings special terms the customer will pay the invoice amount within 30 days of the date of the Pomegranate interiors Invoice that will be presented after the completion of the works.

 

Interested – the company reserves the right to charge interest at 3% per annum above the base rate of HSBC Bank plc on all overdue accounts. Interest will be deemed to accrue on a day-to-day basis from and including the date for payment of the invoice.

 

Warranties and Liability - any manufacturers warranties in relation to electrical goods only will be past to the client. The Company does not provide any warranty cover against defects in its own right. If the customer finds that its purchase is faulty he may, within 7 days of delivery, contact t the Company to arrange for collection of the goods at the Company’s expense. Faulty goods will be replaced but the company will not, at any time, enter into compensation payments for faulty, damaged or delayed delivery of goods. Any money that has been paid will be refunded within 30 days provided that the received goods are in the same condition they were in at the time of delivery to the customer. The customer’s account will then be credited with the full purchase price of the goods. In so far as it is permitted by the law, the company’s only liability to the customer under these terms and conditions will be, at the company’s sole discretion, to make good any shortage or non-delivery, to replace or repair any goods which are received by the customer in a damaged or defective state, or to refund to the customer any sums actually paid by them for the goods in question. The company will not be liable to the customer for any indirect or consequential loss or damage arising out of any problem notifies to the Company and will have no liability for any failiour or delay in delivering the goods or any damage or defect in the goods delivered which is caused by any event or circumstance which is beyond the company’s reasonable control.

 

Usage - although the company may make recommendations on usage, it is the responsibility of the customer to ascertain suitability of the goods for any particular purpose. The customer must not rely on the Company’s skill or judgement. The Company will not, in addition, accept any reliability arising in respect of any loss or damage or deterioration in condition of any goods sold caused by usage, shrinkage, cleaning processes, atmospheric conditions or assembly, makeup and installation or general application. The company’s liabilities shall not exceed the value of the goods sold.

 

Delivery - If the company does not have sufficient stock to be able to deliver the goods ordered by the Customer then any sum paid by the customer will be refunded or reaccredited to your account and the company will notify you at the address given by you in your order. The refund will be made as soon as possible and the company will not be obliged to offer any compensation for disappointment suffered. Delivery of the products shall be made by the company, or his agent, notifying the customer that the products are available for deliver to such place as the customer may specify at the time the order is placed. The Company shall use its reasonable endeavours to meet any date agreed for delivery. The company shall not be liable for any delay in delivery howsoever caused. Generally where an order contains more than one item all items will be delivered at the same time once all items are available. Quotations are subject to delivery/installation being carried out in normal working hours. Any work required to be undertaken out of hours may attract a further charge that would be advised in advance. It is the customers’ responsibility at the time of placing the order to make sure that they are aware of the company’s current delivery charges. Smaller items may be sent with parcel companies who will attempt delivery on a weekday without notice. Failed deliveries will be carded so that the customer has another opportunity to accept delivery. If a 3^rd delivery becomes necessary the cost will be charged to the customer as required by the parcel handler. For delivery to Northern Ireland, Isle of Man, Isle of White, Scottish Islands and Channel Islands or abroad our normal delivery charges will apply to a nominated GB address. Onward shipping from that point is the responsibility of the customer. Should the Company be delayed in or prevented from making a delivery/installation owing to any cause what so ever beyond the company’s control, the company shall be at liberty to cancel or suspend the order without incurring any liability for any loss or damage resulting there from. All contract, orders and quotations are made subject to our right to withdraw or cancel the same (without liability on our part) by reason of interruption or suspension or delivery short supplies, increased prices of the suppliers arising from causes beyond our control.

 

Title and Risk – The customer will take all necessary steps to protect materials on site and in any event to insure them for the full reinstatment cost in the event of theft fire flood and other insurable risks. The Company cannot take responsibility for materials damaged at the site/installation address by other trades or forces. All goods provided will remain the property of the company until payment of all amounts due from the customer have been paid in full. All such goods shall be at the risk of the customer from delivery who shall insure them against all usually insurable risks. If the company are undertaking moving the customers own goods on site this is entirely at the customers own risk and the company and it’s nominated sub contractors cannot be held responsible for any subsequent loss or damage to goods onsite, in transit or in storage.

 

Availability – All items are subject to delivery time excluding the ranges held in stock. It is the customers’ responsibility to check delivery dates/availability of goods while placing the order.

 

Acknowledgment and Acceptance of the customers order – If you have supplied us with your email address, we will notify you by email or telephone you to confirm we have accepted your order. At this point the contract for our sale and your purchase shall be made.

 

Restrictions on purchase - Where the order concerns the sale of knives the customer must confirm that he or she is over the age of 16.

 

Changes to legal notices - The Company reserves the right to change these terms and conditions from time to time and the customer should check them before ordering.

 

Movement of curtains in situe – Atmospheric conditions such as temperature and humidity can vary. As these are beyond our control we cannot therefore accept responsibility for movement in curtains when hung. Heavier fabrics, especially those with thicker wefts or cellulose yarns may react to change in humidity.

 

Removal/transportation/storage of customers own goods/ furniture – In this instance the company and its subcontractors cannot be held responsible for any damage or loss of or replacement of customers’ own goods/furniture with in the customers’ property.

 

Rental Agreements – The price is the contract price as agreed with the client in the initial quotation for an agreed rental period. If a client wishes to reduce a rental period and return the furniture / accessories sooner, this is acceptable and furniture/ accessories will be collected at an agreed time. The price remains the contract price and no refund is made for early return of goods. Rental costs cover transportation and delivery of goods. Rental periods may be extended beyond the agreed contract time. Minimum rental period is one month. Rental periods of initial one-month contract will contain all transportation and delivery costs within the 1^st invoice. In some instances charges will be made for collection of rental goods.

 

Damage of goods on rental/shortfall of goods – Any damage to goods on rental will be assessed on collection along with items missing. The client will be charged for any damage / missing items

 

Sales office / show home storage – Where Pomegranate Interiors is storing sales office / show home goods belonging to a client, if non-payment of storage rent invoice occurs Pomegranate Interiors will dispose of the said goods. Pomegranate interiors will dispose of rubbish delivered into storage i.e. tile boards / developers paper work / models etc from sales offices – a charge of £80 +VAT will be made for this service.

 

General – Any notice required or permitted to be given by either party to the other under the conditions shall be in writing and in the case of notices to the company addressed to the company at it’s registered office or in the case of notices to the customer at the customers address as provided to the company. The law of England, Wales and Scotland shall govern this contract and any dispute, question or remedy howsoever arising determined exclusively by the courts or England, Wales and Scotland.

 

 

Terms & Conditions

Last Updated Jan 2011